<form id="jv779"></form>

    <sub id="jv779"></sub>
    <sub id="jv779"></sub>
    <address id="jv779"></address>

      <sub id="jv779"></sub>
      <sub id="jv779"></sub>

      <address id="jv779"></address>

        <address id="jv779"></address>

        carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

        Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

        Brazil

        Unlock Future Growth

        REIMAGINE PROCESSES TO OUTPACE CUSTOMER EXPECTATIONS

        Leverage the power of digital to create operational agility and deliver what customers want, when they want it to exceed expectations and unlock new revenue streams.

        THE EXPERIENCES CUSTOMERS EXPECT REQUIRE DIGITAL PROCESSES AT THE CORE


        Customers today expect compelling experiences.

        The days of forcing customers to align with your company's legacy processes are numbered. If you don't offer customers new digital products, services and experiences—someone else will.

        Instead, envision how the power of automation, platforms and analytics—augmented with Cognizant's deep industry and technology expertise—can elevate your core operations to support new digital capabilities.

        With revived and reimagined processes, companies can unlock value in real time. Whether it’s through your call center, on the sales front-line or in a wide array of other customer-facing scenarios, we help you focus on the customers, not the process.

        How the New England Healthcare Exchange Uses Automated Decision Support to Reduce Waste and Deliver Timely Care

        A pilot program to automate medical and administrative policies conducted by Cognizant, New England Healthcare Exchange Network and Informatics in Context, revealed significant time and cost savings. This proven solution can be scaled to produce effective outcomes for health insurance companies and providers worldwide.

        VIEW PDF

        LATEST THINKING

        $770B

        in revenue growth by 2018 from digitizing processes.

        SEE HOW

        SERVICES

        ALIGN PROCESSES TO CUSTOMERS


        Digital has dramatically and fundamentally changed operations, blurring the lines between processes and opening up extensive opportunities to service customers and grow revenue.

        We’re helping clients see and understand digital opportunities with robust assessments, strategic vision and prudent change management plans that empower intelligent operation transformation to exceed customer expectations and unlock future revenue growth.

        • PROCESS CORE

          INFUSING THE VERY CORE OF BUSINESS WITH VALUE

          Our Process Core is the foundation of our framework. This initial step creates an agile, yet strong foundation for growth. Framework components include:

          People DNA

          Ensures that we have the right skill sets and training needed to support our clients in the digital value chain.

          Visual Management

          Creates a system of transparency and reporting for better operational management.

          Risk and Controls

          This area serves as one of the most important elements of the Process Core. This feature helps in identification, tracking and mitigation of the risks identified in the process at all the stages of the lifecycle, right from pursuit to transition to delivery. When process quality and accuracy are intact, we ensure “zero surprises” affect clients.

          Health Dashboards

          These function as early warning signals. Similar in scope to the best health dashboards available, Cognizant Health Dashboard goes beyond providing early warning scoring; it also identifies process areas needing attention.

          Robotics Process Automation (RPA) Analytics

          RPA is one of the ways of automating processes and is among the strongest elements of the Process Core as it can pave the way to higher level solutions and platforms. It reduces the non-value adding steps in the process. Working in combination with analytics, RPA improves the predictability of how the process is evaluated.

        • PROCESS EXCELLENCE

          OPERATIONS THAT OUTPERFORM INTELLIGENTLY

          Process Excellence is the most important part of our framework because it plays a key role in mapping client processes. Also, it identifies what can be digitized, uncovers performance against industry benchmarks, identifies competitors and determines client ranking in the market to identify additional targets for growth.

          The elements of Process Excellence are:

          Intelligent Industry Maps

          Identifies for each business and vertical what work is currently complete in the market and what is still in development. The goal is to assess client capabilities and understand growth opportunities.

          Delivering Business Outcomes

          Encompasses the benchmark scores for each of the types of work that is underway and tracks the key metrics influencing the overall benchmark score. Linking this component with the Intelligent Industry Maps provides a clear view of client engagement details.

          Value Stream Mapping

          Serves as the best way of measuring and mapping our processes. This tool identifies waste and opportunities to streamline the processes.

        • PROCESS REIMAGINE

          DIGITAL DISRUPTIONS THAT DRIVE RESULTS

          This part of the framework represents the top of the digital pyramid because it envisions all the productivity goals that the organization seeks to achieve. Process Reimagine involves a way of disrupting existing processes, thinking and systems, looking beyond everyday thinking to enable full-on digital thinking. Key elements include:

          Digital Insights

          Reimagines all processes as digital, making them available to customers and clients in real time and wherever they are using any device.

          Design Thinking

          Involves looking at the same process differently. What if the process were built again from scratch? What systems would change? What disruptions would yield the best result?

          Intelligent Process Automation

          Reimagines a future state in which all platforms and solutions can automatically adjust to changing market conditions.

          Process Expertise

          Includes the industry expertise and focus on future technologies that Cognizant offers to each vertical market we serve.

        Dê O PRIMEIRO PASSO

        Considerar o futuro e o passado para atender clientes é um grande feito, porém bastante possível por meio do poder vasto e crescente dos novos recursos digitais atuais.

         Vamos falar sobre como o digital pode ser bom para a sua empresa.

        Por favor, insira um nome válido
        Por favor, insira um endere?o de e-mail válido
        Por favor, insira um nome válido
        Por favor, insira um número de telefone válido
        Por favor, insira uma regi?o
        Por favor, insira o tipo de consulta
        Por favor, insira o tipo de sub-consulta

        OBRIGADO PELO SEU INTERESSE PELA COGNIZANT

        Entraremos em contato em breve!