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The days of forcing customers to align with your company's legacy processes are numbered. If you don't offer customers new digital products, services and experiences—someone else will.
Instead, envision how the power of automation, platforms and analytics—augmented with Cognizant's deep industry and technology expertise—can elevate your core operations to support new digital capabilities.
With revived and reimagined processes, companies can unlock value in real time. Whether it’s through your call center, on the sales front-line or in a wide array of other customer-facing scenarios, we help you focus on the customers, not the process.
How the New England Healthcare Exchange Uses Automated Decision Support to Reduce Waste and Deliver Timely Care
A pilot program to automate medical and administrative policies conducted by Cognizant, New England Healthcare Exchange Network and Informatics in Context, revealed significant time and cost savings. This proven solution can be scaled to produce effective outcomes for health insurance companies and providers worldwide.VIEW PDF
in revenue growth by 2018 from digitizing processes.SEE HOW
We’re helping clients see and understand digital opportunities with robust assessments, strategic vision and prudent change management plans that empower intelligent operation transformation to exceed customer expectations and unlock future revenue growth.
Our Process Core is the foundation of our framework. This initial step creates an agile, yet strong foundation for growth. Framework components include:
Ensures that we have the right skill sets and training needed to support our clients in the digital value chain.
Creates a system of transparency and reporting for better operational management.
This area serves as one of the most important elements of the Process Core. This feature helps in identification, tracking and mitigation of the risks identified in the process at all the stages of the lifecycle, right from pursuit to transition to delivery. When process quality and accuracy are intact, we ensure “zero surprises” affect clients.
These function as early warning signals. Similar in scope to the best health dashboards available, Cognizant Health Dashboard goes beyond providing early warning scoring; it also identifies process areas needing attention.
RPA is one of the ways of automating processes and is among the strongest elements of the Process Core as it can pave the way to higher level solutions and platforms. It reduces the non-value adding steps in the process. Working in combination with analytics, RPA improves the predictability of how the process is evaluated.
Process Excellence is the most important part of our framework because it plays a key role in mapping client processes. Also, it identifies what can be digitized, uncovers performance against industry benchmarks, identifies competitors and determines client ranking in the market to identify additional targets for growth.
The elements of Process Excellence are:
Identifies for each business and vertical what work is currently complete in the market and what is still in development. The goal is to assess client capabilities and understand growth opportunities.
Encompasses the benchmark scores for each of the types of work that is underway and tracks the key metrics influencing the overall benchmark score. Linking this component with the Intelligent Industry Maps provides a clear view of client engagement details.
Serves as the best way of measuring and mapping our processes. This tool identifies waste and opportunities to streamline the processes.
This part of the framework represents the top of the digital pyramid because it envisions all the productivity goals that the organization seeks to achieve. Process Reimagine involves a way of disrupting existing processes, thinking and systems, looking beyond everyday thinking to enable full-on digital thinking. Key elements include:
Reimagines all processes as digital, making them available to customers and clients in real time and wherever they are using any device.
Involves looking at the same process differently. What if the process were built again from scratch? What systems would change? What disruptions would yield the best result?
Reimagines a future state in which all platforms and solutions can automatically adjust to changing market conditions.
Includes the industry expertise and focus on future technologies that Cognizant offers to each vertical market we serve.